We are committed to providing our customers with the highest quality products and ensuring their satisfaction. We understand that there may be situations where you need to return or exchange a product. Please review our return policy below, which complies with applicable laws and regulations:
- To be eligible for a return or exchange, the item(s) must be unused, unworn, and in the same condition as when received.
- Return or exchange requests must be initiated within [number of days] from the date of delivery.
- We accept returns and exchanges for all regular-priced items. However, please note that customized or altered items are non-returnable and non-exchangeable.
- To initiate a return or exchange, please contact our customer service team via email or phone within the specified timeframe.
- Provide your order number, item(s) details and the reason for the return or exchange.
- Our customer service team will guide you through the return process, provide you with a return authorization, and give instructions on how to proceed.
- Customers are responsible for the shipping costs associated with returning the item(s) unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of the item(s).
- MK9LTD] will not be held responsible for any lost or damaged packages during the return shipment.
Refunds and Exchanges
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange according to your request.
- Refunds will be issued to the original payment method used during the purchase. Please note that the refund amount will exclude any shipping charges.
- Exchanges will be processed based on product availability. If the requested item is not available, we will offer a refund or store credit as an alternative.
Damaged or Defective Items
- In the unlikely event that you receive a damaged or defective item, please contact us immediately within [number of hours/days] of receiving the package.
- Provide us with detailed information and photographic evidence of the damage or defect. We will assess the situation and arrange for a return or exchange, including covering the shipping costs.
Please note that this return policy is subject to change without prior notice. It is recommended to review the policy on our website regularly or contact our customer service team for any inquiries or clarifications regarding returns or exchanges.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team, who will be more than happy to assist you.
Thank you for choosing MK9LTD. We value your satisfaction and look forward to providing you with exceptional products and customer service.